Live Agent Support
Monday - Saturday 8:00 AM - 7:00 PM EST

Live Chat Bot

Send us an email at support@twc.health, or click here to send a form.

Monday - Saturday 8:00 AM - 7:00 PM EST

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday 12:00 PM - 5:00 PM EST

TWC Help Center

Our Kids&apos; Naturals line includes&#xA0;<a href="https://www.twc.health/products/kids-naturals-spike-support-gummies" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">Spike Support Gummies</a>&#xA0;(with Bromelain and Dandelion Root) and&#xA0;<a href="https://www.twc.health/products/super-immune-with-elderberry-gummies" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">Super Immune Gummies</a>&#xA0;(with European Black Elderberry, Zinc, Quercetin, and Vitamins C and D). Both are delicious, low-sugar, natural options designed to safely support a child&#x2019;s healthy immune system and vitality.

Our Kids' Naturals line includes Spike Support Gummies (with Bromelain and Dandelion Root) and Super Immune Gummies (with European Black Elderberry, Zinc, Quercetin, and Vitamins C and D). Both are delicious, low-sugar, natural options designed to sa

How do your immune support gummies work for kids?

Supplements & Non-RX Products

Immunity Support

Can your team provide me with medical advice or a diagnosis?

Does The Wellness Company accept health insurance, state, or Federal payors?

Where are Virtual Care services available?

Can I use my HSA/FSA for TWC services?

Getting Started & Eligibility

How do I book a Virtual Care appointment?

What should I do right after booking?

What is the cancellation policy?

What if I can't find an available provider?

How do I schedule an appointment if it's included in my 1Wellness membership?

Booking & Preparation

Can TWC providers replace my current Primary Care Physician (PCP)?

What types of conditions or services does TWC NOT treat?

Does TWC sell the prescriptions?

Can I get a prescription refill or replenishment?

Why is the medical intake form required after ordering a prescription product or kit?

Can I get a refund if I disagree with the provider's recommendations?

Are lab tests included with my Virtual Care treatment?

Do you offer consultations with specialists?

Can I schedule an appointment with a member of the Chief Medical Board?

After Your Consultation

Virtual Care & Medical Services

What are the different 1Wellness Membership Tiers?

What is the best value?

What is included with 1Wellness Premier?

What are the benefits of 1Wellness Select?

Membership Tiers & Benefits

How does the FREE supplement code work for Elite Members?

Are annual memberships refundable?

How do I manage my billing information?

Enrollment & Billing

How can I manage my membership or product subscription?

I canceled my membership but was still charged. Can I get a refund?

What happens if I want to upgrade or downgrade my membership?

Managing Your Plan

Memberships & Subscriptions

I ordered a prescription product. When will it ship?

Why is the shipping timeline so long for prescribed products?

How can I track my prescribed order?

I declined to speak with a provider or interfered with the prescription process. Will I be charged?

Ordering & Intake Process

How do I reorder or refill the medications in my Emergency Kit?

What are the rules for Emergency Kit replenishment?

If a medication is omitted from my kit due to an allergy, will I get a discount?

How long does it take to get my replenished medication?

Refills & Replenishment Program

What types of medications are included in the Medical Emergency Kit?

What makes the Contagion Kit different?

What is the shelf life of compounded medications like Ivermectin?

Can I order kits for my whole family?

Kit Contents & Safety

Prescription & Medical Kit Orders

How can I trust the quality and safety of TWC products?

Who formulates and vets The Wellness Company's supplements?

Which TWC supplements are vegan or gluten-free?

Can I take this supplement with my current medications?

General Questions

What is Ultimate Spike Detox and how does it support my health?

I heard about Z-Stack and Z-Shield. Are they available?

Will the Signature Series Spike Support Formula protect me from spike shedding?

What is DROP and how does it help with weight loss?

Is DROP available as a single purchase?

How do I take DROP, and is medical support available?

What is Appetite and how is it different from DROP?

I'm looking for a natural energy boost. What do you recommend?

What is the Peak Metabolism supplement?

Can I use the Signature Series Blood Sugar Formula for type 1 or type 2 diabetes?

Weight, Metabolism & Energy

Which products support longevity and anti-aging?

How does the Restful Sleep formula work?

How does Mind Lift support healthy cognition?

Can I take melatonin with the Signature Series Restful Sleep Formula?

Longevity, Sleep & Cognitive Support

I am experiencing gum issues. Which product can help?

What is ROOTS Hydrogel for?

Specialty Care & Oral Health

Why should I choose Bison Liver and Bison Trifecta products?

About TWC's Wellness Farms and specialty food products.

Wellness Farms

How long does it take for supplement orders to ship?

I never received my package, but the tracking says "Delivered." What should I do?

I entered the wrong address for my order. Can I change it after it has shipped?

Order Status & Tracking

Do you offer free shipping?

Do you ship internationally?

Who is responsible for customs fees, duties, and taxes on international orders?

What happens if I refuse an international shipment due to customs fees?

Shipping & Customs

What is your return policy?

I received the wrong item or a damaged product.

What is the refund policy for Medical Kits if the contents are damaged or missing?

Can I get a refund for an order placed over 30 days ago?

I previously canceled my subscription but was still charged. Can I request a refund?

How do your immune support gummies work for kids?Updated 2 days ago