I never received my package, but the tracking says "Delivered." What should I do?Updated 2 days ago

We understand this can be frustrating, but we're here to help!

Often, packages marked as delivered arrive a day or two later. Before contacting us, we kindly ask that you take these steps:

1. Check with neighbors or household members to ensure they didn't receive the package.

2. Look thoroughly around all entry points (porch, back door, mail room).

3. Wait 2-3 business days to see if the package turns up, as carriers sometimes prematurely mark orders as delivered.

If your order still hasn't arrived after taking these steps, our Support Team will be happy to assist you in investigating the delivery.