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After Your Consultation

Can TWC providers replace my current Primary Care Physician (PCP)?

We offer convenient and consistent support for your healthcare needs, but no, we do not serve as a replacement for your Primary Care Physician (PCP). Our packages ensure continuity of care from the same provider over an extended period, focusing on y

What types of conditions or services does TWC NOT treat?

We focus on services that are well-suited for a virtual environment. We do not treat cancer or other serious illnesses that require extensive labs, imaging, operations, or other in-person healthcare services. We are also unable to provide referrals t

Does TWC sell the prescriptions?

We do not sell medication directly. You are paying for the provider's professional time to assess your medical needs and determine your suitability for a prescription. Payment for any approved prescription is then arranged between you and the dispens

Can I get a prescription refill or replenishment?

Yes, we can issue prescription refills or replenishments to ensure you maintain your health regimen without interruption. To request a refill or replenishment, please contact our Support Team directly by email at [email protected] or by phone at 800

Why is the medical intake form required after ordering a prescription product or kit?

We require a short intake form after ordering any prescription item, like our Medical Kits or specific RX products, to ensure you receive care that is personalized and safe for your unique health needs. Once you complete the form here, a TWC provider

Can I get a refund if I disagree with the provider's recommendations?

Virtual health consultation outcomes are at the sole discretion of the treating medical professional. Your payment covers the provider's time to assess your health and make the best recommendations based on their professional judgment. Therefore, ref

Are lab tests included with my Virtual Care treatment?

Lab tests are conducted by a separate third-party service. If your medical provider requests a lab panel, our Support Team will make the necessary arrangements, which may involve an additional invoice for you. Rest assured, lab panels are invoiced di

Do you offer consultations with specialists?

As we are a growing company, The Wellness Company does not currently offer consultations with specialists. However, we are constantly evolving and have plans to expand our services in the future. We appreciate your understanding and look forward to b

Can I schedule an appointment with a member of the Chief Medical Board?

The providers on the Medical Board (such as Dr. McCullough, Dr. Gessling, etc.) are not available for individual consultations. However, the providers you select follow the carefully designed guidelines established by the Medical Board, ensuring high