Refunds, Returns & Cancellations (Supplements & Physical Products)

What is your return policy?

Sales of supplements and other physical products are final, and returns cannot be accepted. Refunds may be issued at the company’s discretion and are generally subject to a $15 service fee.

I received the wrong item or a damaged product.

We want to make it right! If you receive the wrong item or a damaged product, please contact our Support Team at [email protected] or by phone at 800-758-1584 for assistance. Any product quality issues must be reported within 30 days of delivery, an

What is the refund policy for Medical Kits if the contents are damaged or missing?

Any issues with Medical Kits, such as missing or damaged contents, must be reported to TWC within 30 calendar days from the date of receipt. Requests made after 30 days will not be processed. We perform verifications with our partnered pharmacy, and

Can I get a refund for an order placed over 30 days ago?

We are unable to issue refunds for supplements and/or Emergency Kit purchases after 30 days from the date of purchase.

I previously canceled my subscription but was still charged. Can I request a refund?

If you have contacted our Support Team or canceled your membership through the membership dashboard but were still charged a monthly fee, rest assured that you are eligible for a refund of those charges. Please reach out to our Support Team at suppor