Live Agent Support
Monday - Saturday 8:00 AM - 7:00 PM EST

Live Chat Bot

Send us an email at support@twc.health, or click here to send a form.

Monday - Saturday 8:00 AM - 7:00 PM EST

Monday - Friday 9:00 AM - 6:00 PM EST
Saturday 12:00 PM - 5:00 PM EST

TWC Help Center

We understand you&apos;re eager to receive your order! For prescribed medications (including&#xA0;<a href="https://www.twc.health/collections/medical-kits" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">Medical Kits</a>&#xA0;and individual&#xA0;<a href="https://www.twc.health/collections/supplements-collection" style="text-decoration:none;" target="_blank" rel="noopener noreferrer">RX products</a>), there is an essential processing time. Orders are shipped&#xA0;2&#x2013;3 weeks AFTER&#xA0;you have successfully submitted your medical&#xA0;<a href="https://care.twc.health/appointment/" style="text-decoration:none;">intake form</a>.

We understand you're eager to receive your order! For prescribed medications (including Medical Kits and individual RX products), there is an essential processing time. Orders are shipped 2–3 weeks AFTER you have successfully submitted your medical i

I ordered a prescription product. When will it ship?

Prescription & Medical Kit Orders

Ordering & Intake Process

Can your team provide me with medical advice or a diagnosis?

Does The Wellness Company accept health insurance, state, or Federal payors?

Where are Virtual Care services available?

Can I use my HSA/FSA for TWC services?

Getting Started & Eligibility

How do I book a Virtual Care appointment?

What should I do right after booking?

What is the cancellation policy?

What if I can't find an available provider?

How do I schedule an appointment if it's included in my 1Wellness membership?

Booking & Preparation

Can TWC providers replace my current Primary Care Physician (PCP)?

What types of conditions or services does TWC NOT treat?

Does TWC sell the prescriptions?

Can I get a prescription refill or replenishment?

Why is the medical intake form required after ordering a prescription product or kit?

Can I get a refund if I disagree with the provider's recommendations?

Are lab tests included with my Virtual Care treatment?

Do you offer consultations with specialists?

Can I schedule an appointment with a member of the Chief Medical Board?

After Your Consultation

Virtual Care & Medical Services

What are the different 1Wellness Membership Tiers?

What is the best value?

What is included with 1Wellness Premier?

What are the benefits of 1Wellness Select?

Membership Tiers & Benefits

How does the FREE supplement code work for Elite Members?

Are annual memberships refundable?

How do I manage my billing information?

Enrollment & Billing

How can I manage my membership or product subscription?

I canceled my membership but was still charged. Can I get a refund?

What happens if I want to upgrade or downgrade my membership?

Managing Your Plan

Memberships & Subscriptions

Why is the shipping timeline so long for prescribed products?

How can I track my prescribed order?

I declined to speak with a provider or interfered with the prescription process. Will I be charged?

How do I reorder or refill the medications in my Emergency Kit?

What are the rules for Emergency Kit replenishment?

If a medication is omitted from my kit due to an allergy, will I get a discount?

How long does it take to get my replenished medication?

Refills & Replenishment Program

What types of medications are included in the Medical Emergency Kit?

What makes the Contagion Kit different?

What is the shelf life of compounded medications like Ivermectin?

Can I order kits for my whole family?

Kit Contents & Safety

How can I trust the quality and safety of TWC products?

Who formulates and vets The Wellness Company's supplements?

Which TWC supplements are vegan or gluten-free?

Can I take this supplement with my current medications?

General Questions

What is Ultimate Spike Detox and how does it support my health?

I heard about Z-Stack and Z-Shield. Are they available?

How do your immune support gummies work for kids?

Will the Signature Series Spike Support Formula protect me from spike shedding?

Immunity Support

What is DROP and how does it help with weight loss?

Is DROP available as a single purchase?

How do I take DROP, and is medical support available?

What is Appetite and how is it different from DROP?

I'm looking for a natural energy boost. What do you recommend?

What is the Peak Metabolism supplement?

Can I use the Signature Series Blood Sugar Formula for type 1 or type 2 diabetes?

Weight, Metabolism & Energy

Which products support longevity and anti-aging?

How does the Restful Sleep formula work?

How does Mind Lift support healthy cognition?

Can I take melatonin with the Signature Series Restful Sleep Formula?

Longevity, Sleep & Cognitive Support

I am experiencing gum issues. Which product can help?

What is ROOTS Hydrogel for?

Specialty Care & Oral Health

Why should I choose Bison Liver and Bison Trifecta products?

About TWC's Wellness Farms and specialty food products.

Wellness Farms

Supplements & Non-RX Products

How long does it take for supplement orders to ship?

I never received my package, but the tracking says "Delivered." What should I do?

I entered the wrong address for my order. Can I change it after it has shipped?

Order Status & Tracking

Do you offer free shipping?

Do you ship internationally?

Who is responsible for customs fees, duties, and taxes on international orders?

What happens if I refuse an international shipment due to customs fees?

Shipping & Customs

What is your return policy?

I received the wrong item or a damaged product.

What is the refund policy for Medical Kits if the contents are damaged or missing?

Can I get a refund for an order placed over 30 days ago?

I previously canceled my subscription but was still charged. Can I request a refund?

I ordered a prescription product. When will it ship?Updated 2 months ago