We understand you're eager to receive your order! For prescribed medications (including Medical Kits and individual RX products), there is an essential processing time. Orders are shipped 2–3 weeks AFTER you have successfully submitted your medical i
This timeline ensures we maintain the highest standards of safety and compliance. It accounts for the time a TWC provider may call you within 3-4 business days after the intake form is submitted to verify your information and send your approved presc
We want to keep you fully informed! Tracking information for your order is shared with you via email and text message as soon as your shipment is processed. If you have submitted your intake form and it has been more than 2 weeks without receiving a
If you decline to speak with the provider or otherwise interfere with the prescription process, a $50 processing fee may apply.